There isn’t a dedicated “car repair ombudsman” in NSW; your go-to is NSW Fair Trading under the Australian Consumer Law (ACL).
Start by complaining in writing to the workshop, with invoices, photos, and dates. If they stonewall, lodge a complaint with NSW Fair Trading for mediation. Still no joy? Take it to NCAT for a binding decision on consumer disputes. Warranty dramas with a new car go through the dealer/manufacturer (still under the ACL), while insurance repair argy‑bargy goes to AFCA. Through it all, the ACL gives you rights to repair, replacement, or refund for major failures—so you don’t have to pay twice for the same shambles.
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