There isn’t a dedicated “Motor Vehicle Ombudsman” in NSW; motor dealer and repair disputes are handled by NSW Fair Trading and, if needed, NCAT, under the Motor Dealers and Repairers Act and the Australian Consumer Law.
Start by complaining to the business in writing, then lodge with NSW Fair Trading if it goes nowhere; persistent dramas can head to NCAT for orders like refunds, repairs, or compensation.
Manufacturer warranty gripes go through the brand’s customer care with ACL consumer guarantees in your corner, while finance or insurance stoushes belong with AFCA.
Industry bodies like MTA NSW can guide you, but they’re not an ombudsman.
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