racv car insurance make a claim

First, make sure everyone’s safe, snap photos, swap details, and don’t admit fault—that’s what insurers (and dashcams) are for. To make an RACV car insurance claim, lodge it 24/7 online or by phone, and you’ll receive a claim/reference number to track the chaos back into order. From there, RACV will assess damage, arrange towing if needed, and guide repairs; who fixes it and the excess you pay depend on your policy. For theft, break-in, or injuries, file a police report and share the reference—non-negotiable. Keep receipts for towing or temporary transport, answer assessor queries pronto, and don’t start repairs until you’re given the nod. When in doubt, read your Product Disclosure Statement; it lists the gotchas faster than a roo crosses a country road at dusk.